Terms and Conditions

Terms and Conditions

Last updated: June 28, 2026

These Terms and Conditions ("Terms") govern your access to and use of WhiteLabel CRM, operated by ZQ Developers ("Company", "we", "us", or "our") at whitelabelcrm.shop. By accessing or using our platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By registering for or using WhiteLabel CRM, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to comply with these Terms and all applicable laws and regulations.

2. Description of Service

WhiteLabel CRM is a multi-channel marketing and CRM platform that provides:

• WhatsApp marketing campaigns via official Meta Cloud API and QR-based connections.
• SMS bulk campaigns and transactional messaging.
• Email marketing with campaign management and analytics.
• Social media posting across multiple platforms.
• AI content generation and automation workflows.
• Contact management, lead generation, and campaign reporting.
• White-label solutions for agencies and resellers.

3. Account Registration

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorised access to your account.
• We reserve the right to suspend or terminate accounts with inaccurate information.

4. Acceptable Use Policy

You agree NOT to use our platform to:

• Send spam, unsolicited messages, or bulk communications without recipient consent.
• Violate any applicable laws, regulations, or third-party rights.
• Send messages that are abusive, harassing, threatening, or defamatory.
• Transmit malware, viruses, or any harmful code.
• Engage in phishing, fraud, or deceptive practices.
• Violate Meta's WhatsApp Business Policy or any messaging platform's terms of service.
• Collect data without proper consent or in violation of privacy laws (GDPR, CAN-SPAM, etc.).
• Resell or sublicense our services without written authorisation.
• Attempt to reverse-engineer, decompile, or circumvent platform security measures.

5. WhatsApp Usage Compliance

When using our WhatsApp integration, you must:

• Comply with Meta's WhatsApp Business Policy and Commerce Policy.
• Only message contacts who have opted in to receive communications from you.
• Use approved message templates for marketing outside the 24-hour conversation window.
• Not use WhatsApp to send prohibited content including illegal content, adult material, or regulated goods.
• Accept that WhatsApp account restrictions or bans are outside our control and not grounds for refund.

6. Subscription and Billing

• Subscription fees are billed in advance on a monthly or annual basis as selected.
• All fees are non-refundable except as required by applicable law or as stated in our refund policy.
• We reserve the right to change pricing with 30 days advance notice.
• Failure to pay may result in service suspension or termination.
• Reactivation of suspended accounts may incur a reactivation fee.

7. Source Code Licence (One-Time Purchase)

For customers who purchase the WhiteLabel CRM source code:

• You receive a single-domain, non-exclusive licence to use, modify, and deploy the source code.
• You may not resell, redistribute, or sublicense the source code itself to third parties.
• You may use the deployed platform to offer services to unlimited end clients.
• Lifetime support covers bug fixes and guidance — it does not cover custom development.
• All future updates are included for the lifetime of the product under your licence.
• Reverse-engineering to extract and resell the underlying code is strictly prohibited.

8. Intellectual Property

All content, features, and functionality of WhiteLabel CRM — including software, design, trademarks, and documentation — are owned by the Company and protected by applicable intellectual property laws. Nothing in these Terms grants you ownership of any intellectual property rights in our services.

9. Data and Privacy

Your use of our platform is also governed by our Privacy Policy. You are the data controller for all contact data you upload to the platform. You are responsible for ensuring you have the legal basis to process and message your contacts.

10. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted availability. Scheduled maintenance, third-party outages, or force majeure events may cause temporary interruptions. We are not liable for losses caused by service unavailability.

11. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability to you shall not exceed the amount paid by you in the 3 months preceding the claim.
• We are not liable for indirect, incidental, special, or consequential damages.
• We are not liable for losses arising from your violation of third-party platform policies (WhatsApp, Meta, etc.).
• We are not liable for data loss, revenue loss, or business interruption.

12. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.

13. Termination

We reserve the right to suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to access the platform ceases. You may export your data within 30 days of termination. After that period, your data may be permanently deleted.

14. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

15. Changes to Terms

We may modify these Terms at any time. Significant changes will be communicated via email or a notice on the platform. Continued use after changes take effect constitutes acceptance of the revised Terms.

16. Contact Us

For questions about these Terms, please contact us:

• Email: admin@whitelabelcrm.shop
• WhatsApp: +92 314 491 6432
• Website: whitelabelcrm.shop