Privacy Policy

Privacy Policy

Last updated: June 28, 2026

WhiteLabel CRM ("we", "us", or "our") operates the website whitelabelcrm.shop. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number, and password when you register.
• Billing information: Payment details processed securely through our payment partners (Stripe, PayPal).
• Contact data: Contacts, phone numbers, and email addresses you import or add to your account.
• Communications: Messages, templates, and campaign content you create within the platform.
• Support requests: Information you provide when contacting our support team.

1.2 Automatically Collected Information

• Usage data: Pages visited, features used, clicks, and session duration.
• Device information: IP address, browser type, operating system, and device identifiers.
• Log data: Server logs including timestamps, error reports, and API requests.
• Cookies: Session cookies, preference cookies, and analytics cookies.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our platform and services.
• Process transactions and send related billing communications.
• Send transactional emails, account alerts, and service notifications.
• Respond to support requests and improve customer service.
• Monitor platform usage and analyse performance to improve our services.
• Detect, prevent, and address technical issues, fraud, or abuse.
• Comply with legal obligations and enforce our Terms and Conditions.

3. WhatsApp and Messaging Data

When you connect WhatsApp, SMS, or Email gateways through our platform:

• Message content is processed solely to deliver your campaigns and is not used for advertising purposes.
• Contact lists you upload remain your property and are not shared with third parties.
• WhatsApp Cloud API connections are governed by Meta's Platform Policies in addition to this policy.
• We do not store message content beyond the period necessary for delivery and reporting.

4. Sharing of Information

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers: Hosting, payment processors, email delivery, and analytics providers who are bound by confidentiality agreements.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
• With your consent: For any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit.
• Encrypted storage for sensitive credentials and API keys.
• Regular security audits and vulnerability assessments.
• Access controls limiting data access to authorised personnel only.

No method of transmission or storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal, accounting, or compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at admin@whitelabelcrm.shop.

8. Cookies

We use cookies to maintain sessions, remember your preferences, and analyse platform usage. You can control cookie settings through your browser. Disabling cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: admin@whitelabelcrm.shop
• WhatsApp: +92 314 491 6432
• Website: whitelabelcrm.shop